Custom Domain

Replace the default Quackback URL with your own domain for a fully branded experience.

Default vs Custom Domain

Custom domains look more professional and build trust with your users.

Setting Up a Custom Domain

Step 1: Choose Your Domain

Common patterns:

• feedback.yourcompany.com
• roadmap.yourcompany.com
• ideas.yourcompany.com
• voice.yourcompany.com

Step 2: Add in Quackback

1. Go to Settings → Domains
2. Click Add Domain
3. Enter your domain (e.g., feedback.yourcompany.com)
4. Copy the verification token shown

Step 3: Configure DNS

Add a CNAME record with your DNS provider:

Note: If using @ (root domain), you may need an ALIAS or ANAME record instead of CNAME.

Step 4: Verify

1. Return to Quackback
2. Click Verify next to your domain
3. Wait for DNS to propagate (usually 5-30 minutes)

Step 5: SSL Certificate

After verification, an SSL certificate is automatically provisioned. Your domain will be accessible via HTTPS.

DNS Propagation

DNS changes can take time:

• Fast: 5-15 minutes
• Typical: 30 minutes to 2 hours
• Slow: Up to 24-48 hours (rare)

You can check propagation at dnschecker.org.

Multiple Domains

You can add multiple domains:

• Add each in Settings → Domains
• Set one as Primary (used for links and emails)
• Others redirect to primary

Removing a Domain

1. Go to Settings → Domains
2. Click the domain
3. Click Remove

Your default subdomain always works as a fallback.

Troubleshooting

Verification Failed

• Check CNAME is correct
• Wait for DNS propagation
• Ensure no conflicting records

SSL Not Working

• Certificate provisioning takes a few minutes
• Check for CAA records blocking certificate issuance

Domain Already in Use

• Each domain can only be used by one workspace
• Contact support if you're migrating from another workspace

Domain Providers

Instructions vary by provider. Common ones:

Cloudflare

1. Go to DNS settings
2. Add CNAME record
3. Set "Proxy status" to DNS only (gray cloud)

GoDaddy

1. Go to DNS Management
2. Add CNAME record
3. Save changes

Namecheap

1. Go to Advanced DNS
2. Add CNAME record
3. Save changes

AWS Route 53

1. Go to Hosted Zone
2. Create Record
3. Choose CNAME type
4. Enter values

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