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Getting Started

Your First Feedback Board

Create a board to start collecting feedback from your users.

Your First Feedback Board

A board is where feedback lives. Users submit ideas to a board, vote on posts, and discuss features. Most teams start with one board and add more as needed.

Create a Board

  1. From your dashboard, click Boards in the sidebar
  2. Click New Board
  3. Enter a name for your board (e.g., "Feature Requests", "Product Feedback", or "Ideas")
  4. Add an optional description to help users understand what to submit
  5. Choose visibility:
    • Public — Anyone can view (recommended for most teams)
    • Private — Only team members can view
  6. Click Create Board

Your Board is Ready

Your board now appears on your public portal. Users can:

  • Browse existing feedback
  • Submit new ideas
  • Vote on posts they care about
  • Comment and discuss

Default Statuses

Every board comes with default statuses to track feedback through your workflow:

StatusCategoryDescription
OpenActiveNew feedback awaiting review
Under ReviewActiveBeing evaluated by your team
PlannedActiveApproved and on your roadmap
In ProgressActiveCurrently being built
CompleteCompleteShipped!
ClosedClosedWon't be implemented

You can customize these statuses to match your workflow.

When to Create Multiple Boards

Consider multiple boards when you have:

  • Multiple products — One board per product
  • Different feedback types — Separate boards for features vs bugs
  • Different audiences — Internal vs external feedback

Most teams start with one board and split later if needed.


Next: Share with your users

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