Notifications

Quackback keeps users informed about feedback they care about through email notifications.

How Notifications Work

Users subscribe to feedback posts. When something happens, subscribers get notified:

1. User subscribes — Automatically when they submit, vote, or comment
2. Something changes — Status update, new comment, official response
3. Email sent — Subscribers receive an email
4. User stays informed — They can take action if needed

Subscription Triggers

Users automatically subscribe when they:

• Submit a post
• Vote on a post
• Comment on a post

Users can also manually subscribe or unsubscribe.

Notification Types

Status Change

When a post moves to a new status:

• "Your feedback is now Planned!"
• "Good news: this feature is In Progress!"
• "This has been marked Complete!"

New Comment

When someone adds a comment:

• Shows who commented
• Preview of the comment
• Link to view full discussion

Official Response

When your team posts an official response:

• Highlighted as important
• Full response content
• Link to the post

Managing Subscriptions

Users can control their notifications:

• Subscribe — Opt into updates for a post
• Unsubscribe — Stop receiving updates
• Mute — Pause notifications temporarily

See Notification Preferences for details.

Team Notifications

Team members receive notifications differently:

• Admin dashboard shows activity
• Slack integration for real-time alerts
• Email digest options

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Next: Notification Preferences