Organizing Feedback
Use statuses, tags, and assignments to keep feedback organized.
Organizing Feedback
As feedback grows, organization becomes critical. Quackback gives you three main tools to keep things manageable.
Organization Tools
Statuses
Track where feedback is in your workflow. Every post has exactly one status:
- Open — New, awaiting review
- Under Review — Being evaluated
- Planned — Approved for development
- In Progress — Currently being built
- Complete — Shipped!
- Closed — Won't be implemented
Tags
Categorize feedback by theme, area, or type. Posts can have multiple tags:
- Feature area: "Mobile", "API", "Dashboard"
- Type: "Bug", "Enhancement", "Integration"
- Priority: "Quick Win", "Major Project"
Assignments
Assign feedback to team members. This helps:
- Distribute workload
- Track responsibility
- Filter by owner
Learn more about assignments →
Organization Strategy
Start Simple
Don't over-organize from day one. Start with:
- Default statuses (they work for most teams)
- 3-5 tags for major categories
- Assign only when someone takes ownership
Evolve As Needed
Add complexity when you feel the pain:
- Too many "Open" posts? Add "Triaged" or "Backlog" status
- Can't find mobile feedback? Add a "Mobile" tag
- Team growing? Require assignments