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Team

Roles & Permissions

Understand what each team role can do.

Roles & Permissions

Team members have one of three roles, each with different permissions.

Role Overview

RoleDescription
OwnerFull access to everything, including billing
AdminFull access except billing and workspace deletion
MemberCan manage feedback, cannot change settings

Detailed Permissions

Feedback Management

ActionOwnerAdminMember
View all feedback
Change status
Add/remove tags
Assign owners
Add official response
Edit any post
Delete any post
Add to roadmap

Boards & Organization

ActionOwnerAdminMember
Create boards
Edit boards
Delete boards
Create statuses
Create tags
Create roadmaps

Changelog

ActionOwnerAdminMember
Create entries
Edit entries
Publish entries
Delete entries

Team Management

ActionOwnerAdminMember
View team members
Invite members
Change member roles
Remove members

Settings

ActionOwnerAdminMember
Workspace settings
Portal settings
Branding
Custom domain
Integrations
SSO configuration

Billing & Danger Zone

ActionOwnerAdminMember
View billing
Manage subscription
Delete workspace
Transfer ownership

Changing Roles

To change a team member's role:

  1. Go to SettingsTeam
  2. Click on the member
  3. Select a new role
  4. Save changes

Only Owners and Admins can change roles.

Ownership

Single Owner

Each workspace has exactly one Owner. The Owner:

  • Created the workspace (or had ownership transferred)
  • Cannot be removed (must transfer first)
  • Has billing access

Transferring Ownership

To transfer ownership:

  1. Go to SettingsTeam
  2. Click on an Admin
  3. Select Transfer Ownership
  4. Confirm the transfer

You become an Admin; they become the Owner.

Removing Team Members

To remove a team member:

  1. Go to SettingsTeam
  2. Click on the member
  3. Click Remove from Workspace
  4. Confirm removal

Removed members:

  • Lose access immediately
  • Cannot see any feedback
  • Are not notified

Next: Official responses

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