Managing Submissions
Review, organize, and respond to feedback effectively.
Managing Submissions
Once feedback starts flowing in, you need an efficient way to manage it. The inbox is your command center.
The Inbox
The inbox shows all feedback across your boards. From here, you can:
- Review new submissions
- Filter by board, status, tag, or owner
- Sort by newest, oldest, or most votes
- Search for specific feedback
- Take action on posts
Filtering Feedback
Use filters to focus on what matters:
| Filter | Use Case |
|---|---|
| Board | Focus on one product or area |
| Status | See all "Open" posts awaiting review |
| Tag | View feedback by category |
| Owner | See what's assigned to you |
| Date range | Review recent submissions |
| Vote count | Focus on high-demand items |
Combine filters to get exactly what you need.
Reviewing a Post
Click any post to open the detail view. Here you can:
Change Status
Move the post through your workflow:
- Open → Under Review → Planned → In Progress → Complete
Status changes notify subscribed users.
Add Tags
Categorize feedback for easier filtering:
- By feature area (e.g., "Mobile", "API", "Dashboard")
- By type (e.g., "Bug", "Enhancement", "New Feature")
- By priority (e.g., "Quick Win", "Major Project")
Assign an Owner
Assign to a team member responsible for this feedback. Owners can filter their inbox to see their assignments.
Add to Roadmap
Include this post on your public roadmap. Users can see you're planning to work on it.
Write an Official Response
Post a prominent response from your team. Use this for:
- Acknowledging the request
- Asking for clarification
- Announcing decisions
Editing Posts
You can edit user submissions to:
- Fix typos or formatting
- Clarify unclear descriptions
- Update outdated information
Edits are tracked in the post history.
Deleting Posts
Delete posts that are:
- Spam or inappropriate
- Complete duplicates (consider merging context first)
- Off-topic for your product
Deleted posts can be restored if needed.
Workflow Best Practices
Daily Review
Spend 10-15 minutes daily reviewing new submissions:
- Open your inbox filtered to "Open" status
- Quickly categorize each post with appropriate tags
- Change obvious items to "Under Review" or "Closed"
Weekly Prioritization
Once a week, review your backlog:
- Sort by "Most Votes" to see high-demand items
- Identify items ready to move to "Planned"
- Update roadmap accordingly
Respond Promptly
Users appreciate quick acknowledgment, even if you can't commit to building something. A simple "Thanks, we're reviewing this" goes a long way.