Feedback Boards
Feedback Boards
Collect, organize, and manage user feedback effectively.
Feedback Boards
Feedback boards are the core of Quackback. They're where users submit ideas, vote on priorities, and discuss features — and where your team organizes and responds.
How It Works
- Users visit your portal — They browse existing feedback or submit new ideas
- Users vote and comment — They upvote posts they care about and add context
- You review in the inbox — New feedback appears in your dashboard
- You organize and respond — Categorize, prioritize, and communicate back
In This Section
Collecting Feedback
- How Users Submit Feedback — The submission experience
- Voting — How upvoting works
- Comments & Discussions — User conversations on posts
- Managing Submissions — Review, edit, and organize feedback
Organizing Feedback
- Statuses — Track feedback through your workflow
- Custom Statuses — Create your own workflow stages
- Tags — Categorize by theme or area
- Assignments — Assign ownership to team members
- Search & Filtering — Find what you need fast
Key Concepts
Posts
A post is a single piece of feedback. It includes:
- Title — A brief summary of the idea
- Description — Detailed explanation (supports rich text)
- Votes — Number of users who upvoted
- Comments — Discussion thread
- Status — Where it is in your workflow
- Tags — Categories you assign
Votes
Votes help you understand demand. Each user gets one vote per post. The most-voted feedback naturally rises to the top, helping you prioritize.
The Feedback Loop
The best feedback systems close the loop:
- User submits idea
- You acknowledge and categorize
- You build the feature
- You announce in changelog
- User gets notified
Quackback supports this entire flow.